Website: www.paraide.com

Opportunity: ParAide customers require rapid access to order status information and tracking numbers. ParAide needed to provide this information to clients without increasing telephone or customer service staff.

Solution: InSite worked with ParAide to integrate the dealer login on the website to their Enterprise Manufacturing Software. InSiteCommerce provided the client with the toolset to access order information. ParAide also has the flexibility to allow customers to order and reorder product in real time. An InSiteShip software deployment makes shipping painless and affordable.

Result: ParAide customers are heavily using the online dealer login without increasing telephone support. They can also ship product directly from their enterprise software to the shipping carrier without manual processes. This is especially beneficial during the busy season for the client.